Service Announcement: Our fulfillment house is currently 3 days behind order shipments. For best help do not call, use form kinolorber.com/order-support. Provide full details and email used to place order. We ask that you kindly refrain from asking shipping questions until at least 6 Business days after approval.
Service Announcement: Due to the ongoing Canada Post mail strike, we are currently unable to deliver orders to some areas in Canada, primarily rural. As a standard practice, any current orders to these undeliverable areas will be held until the strike comes to a resolution. Kino Lorber will continue to work with our carriers to find alternative delivery options and we will advise should updates become available. We also encourage Canadian customers to purchase from Unobstructed View, Sunrise Records, or Amazon.ca. We apologize for the inconvenience and appreciate your understanding as we await a resolution.
Packages to Canada will now ship via APC Postal. If there are any issues looking up tracking, please use the link- https://www.apc-pli.com/
For commonly asked questions regarding orders, please refer to our FAQ page at https://kinolorber.com/faqs that includes polcies on return, damage, foreign orders, slipcovers/ O-card questions etc. If you need further assistance please fill out the support form below:
We do not split orders if your item is OUT-OF-STOCK or a PRE-ORDER. We will ship order when all items are in stock and available.
KNOWN DELAYS (Currently On Order or recently arrived):
- Airplane II: Sequel (4KUHD)
- Desperately Seeking Susan (Blu-ray)
- Evil Under Sun (Blu-ray)
- Filibus (Blu-ray)
- Film Noir: Dark Side of CinemV (Blu-ray)
- Hunchback of Notre Dame (Blu-ray)
- Kindergarten Cop (4KUHD)
- Last of Dogmen (Blu-ray)
- Number Seventeen (Blu-ray)
- Repossessed (Blu-ray)
- Sabrin(4KUHD)
- Sneakers (4KUHD)
- Touch of Sin (Blu-ray)
immediately cancel, check status, or reauthorize an order, please use this form- https://kinolorber.com/contact/order-tracking.